Fifteen02 Limited - Frequently Asked Questions

CUSTOMER FEEDBACK

I have read your excellent FAQ insurance terms list. Once again thank you for your prompt customer service and I shall be recommending your site to others whenever the opportunity arises.
LC of Devon - October 2008

Just wanted to give you some positive feedback, albeit a bit belated.
Back in May I hired a Ford Expedition from you for Sanford, FL via Budget. The price was considerably cheaper than other suppliers quoted and I was a bit sceptical at first, we arrived at Sanford Airport and attended the Budget Booth where we were given a Brand New Ford Expedition EL (Long Wheelbase) which was an amazing vehicle. The other hirers were very envious of us. I have passed your details to many of my friends and colleagues who are planning trips to Florida and will definately use you next time. Thank You for your excellent service.
CH of Birmingham - September 2008

On a personal note, thank you for your help and persistance. It was nice to see a company fight for its customers and genuinely believe they should be compensated for a supplier not delivering. I will certainly bear you in mind come my next holiday.
JY of Sutton - August 2008

Many thanks for all your help in this problem We appreciate your work on our behalf . Look forward to using you on future holidays / trips also passing on your companies name to friends and family
MW of Suffolk - July 2008

Thank you so much for dealing with this matter in such an efficient and professional way.
I will have to look at my agreement and confirm the price but that sounds about right. Thanks for all your help and I will be booking again with you guys in the near future again, once again thank you so much.
SB of Belfast - July 2008

Finally got a few minutes to thank you for the great service we received with regards to our car hire in Florida.Every thing went really well,including the upgrade(Thank god-4 suitcases!!)-we did ask them if there was a TV crew here to witness the feat of us getting the luggage in their smallest car!
Really pleased and will not hesitate to recommend you to friends going out to the states.
SM of Guildford - June 2008

Thank you very much for sorting this out on our behalf. Your support and customer service is much appreciated.
JS of Scotland - June 2008

I have just returned from Florida and we hired a car from budget via yourselves. Pick up was easy with all details already registered and the car (a nice big Pontiac) was excellent.
I would just like to say a big thank you for your service, help and advice
GW of Essex - April 2008

Your company has been incredibly professional, and I have been very impressed with the level of service from everyone I have dealt with, especially when the booking company went into liquidation. I shall tell all of my friends to book with you in future.
TN of Melksham - March 2008

Thank you again. You have answered all my questions and addressed concerns, always a pleasure to do business with your company.
GL of Canada - December 2007

Thanks for the prompt response, I still cant find the original. Thanks for supplying a replacement so quickly, great service. I have used your company several times now and I always receive excellent attention. Well done to you and your team !
IP of Consett - December 2007

I thought it only right to commend you for our recent car hire in Florida.Both the vehicle and service at Orlando airport were great. Your service has been excellent and I wouldn't hesitate in using you again.
BS of Barrow in Furness - December 2007

I would like to send you a sincere and heartfelt thank you for the service you have given me recently. I have used only your company for any car hire I have needed over the past few months... and that has included my visits to Los Angeles ( twice ), Hawai'i , New York, and most recently Switzerland... and I have to say that the service i received over the past few days has been quite exceptional. I am travelling to Switzerland today and only discovered that I needed to hire a car yesterday. The care and attention I was given was amazing. I was treated with real care and concern, even though it was such a late booking.... and needless to say, the arrangements were perfect and my worries about getting the voucher in time were not necessary. Again, I want to say a big big thank you for the service that was provided.
PB of Norfolk – November 2007

As always you fix whats wrong. Thanks for your very quick action. Its good to know that there are still companies who sort things. I'll continue to use the firm when I need to hire in Cyprus.
AB of Scotland - November 2007

Please also note again that I was very pleased throughout by your level of service and by the no nonsense reply to my first query about driving on unpaved roads. You remain a credit to the often discredited business of car hire.
DC of Inverness – November 2007

I just wanted to thank you for the prompt service you provided regarding the car rental last week which was at such short notice. It all worked out perfectly. I am already recommending your company to friends/relatives that come over here and will continue to do so.
JD of Glamorgan – August 2007

We have now returned from our vacation in California and wish to let you know that the car hire arranged with Dollar was first class. We will certainly be using your company again on our next trip to the States.
JD of Maidstone - July 2007

I would like to thank your company for the excellent service provided in arranging car hire in Florida. All paperwork was put to the side with my name on it, including the SUV. I have and will recommend you to all who are looking car hire. Many thanks until the next time.
SE of Co. Down - July 2007

Firstly a very big thank you for your assistance in pursuing this complaint and the updates you have sent me on a regular basis. I am happy with the outcome and just wanted to thank you for your help in reaching this conclusion. I will certainly be using your Company again and will recommend you to any friends that require car hire in the future.
CD of Cheltenham – June 2007

Thanks for getting back to us again. Thanks for the time spent on our plight. We did eventually have a great, relaxing holiday - I have already recommended your company to friends of ours and we will be in touch again in a year or so.
WY of Edinburgh - May 2007

Thanks for your help whilst I was in USA - you were briilliant.
RT of Milton Keynes - April 2007

Thank you for sorting this credit charge problem for us. ... thank you for being effecient, helpful and polite in dealing with us.
JR of Perth - April 2007

Thank for all your help and for effecting the refund I felt we were due (from the suppliers).
AB of Angus - April 2007

Thank you for fixing this issue for us - it is much appreciated. We understand that things can go wrong but for the situation to be corrected so quickly is excellent customer services on your behalf.
EM of Jarrow - April 2007

Thank you so much for your professionalism and attention to detail.
C and M B of Nova Scotia - March 2007

Just arrived back from Florida - car hire excellent. All paper work in order at Orlando Airport plus promised upgrade. Would use you again. Thank you.
SC of Yorkshire - March 2007

This is a good result. Both myself and my husband are very grateful for your help. We will certainly book with Fifteen02 Limited again.
SM of Ipswich - February 2007

We are now back home and so many thanks for your services - we would certainly recommend you to our friends.
ME of Rutland - January 2007

Thank you for your swift response and your good wishes for my father's recovery. Once again thank you for your understanding and the personal way in which you have dealt with the situation.
RC of Hertfordshire - January 2007

Thank you for your help in this matter - I will be booking my trip in April through you early next year.
RB of Berkshire - December 2006

I also wish to thank you for your consideration when I telephoned and will book with you again hopefully in the near future.
JW of Lancashire - November 2006

Many thanks. I appreciate you helping me with this and I have just recently booked our next trip in April '07 and will go online later today to book a car with you again for the three weeks we will be there.
AP of Warrington – October 2006

It is not often that you are allowed to thank someone for their help in these matters. but I thank you for the fast and efficient way that both yourself and Doug have handled my problems. I will be using you again in the future.
AD of Glasgow – August 2006

Thanks so much for your perseverance! We will definitely be using your company in the future.
PT of Newcastle - August 2006

I would like to thank you for your success in getting a refund from Budget for me. Well done.
JM of Fife – August 2006

Thank you for your prompt action in this matter, it is greatly appreciated.
GD of Milton Keynes – July 2006

Thank you very much for your assistance in this matter, I will certainly book through you, the next time.
MJ of Bangor – July 2006

Congratulations on your Customer Service - it's something lacking in many companies today - well done!
Regards and thanks.
MT of Sutton Coldfield - June 2006

This email was just to let you know that I have received the refund. I would also like to express my thanks and gratitude for your help in assisting me in the receipt of the refund. I doubt I would find the level of service and communication anywhere else.
AF of Liverpool - May 2006

Thank you for taking the time and trouble to get to the bottom of this. We will indeed be booking through you again for our next trip to the states in 2007.
DL of Tunbridge Wells – May 2006

Thanks for your prompt response - these things happen! Please be assured, however, that I have no intention of taking my business elsewhere. I have always been very satisfied with your service and the way in which you have dealt with my complaint reinforces this. My next trip to Florida will be in February 2007 and I will contact you nearer the time. Thanks once again.
AM of Nottingham – April 2006

Thank you for your assistance in this matter. I can confirm the receipt of funds back onto my account. I am sure all is now in order and I can only say that I was pleased with the service offered and will use your company again.
PB of Essex – April 2006

Just to say many thanks. Best car & Best Deal ever.
PA of Wrexham – March 2006

Thank you again for all of your help and I will not hesitate to use your company and refer you to anyone who needs a hire car in future.
TJ of Florida – March 2006

Thank you for the prompt and professional way you have handled my car hire. I would recommend your company.
JS of Sidcup – January 2006

Thank you very much for the way you have handled this for us. We will have no hesitation in using you for our hire car needs in the future - and will be happy to recommend you to anyone else.
JB of Gloucestershire - January 2006

Just a quick note to say thank you for resolving the problem. I have now had my credit card statement through and can confirm that the account has been credited.
DG of County Durham – October 2005

I would like to take this opportunity to thank you and your team for arranging my car hire in Florida.
We had a wonderful time and no problems picking up the car at the Embassy Suites.I will contact you in future should I revisit.
RM of Glasgow – October 2005

Just a line to let you know how pleased I was with the car hire deal, particularly with regard to my under-25-year-old daughter not costing me any more in surcharges! No hassles at collection, in fact a very pleasant experience, and no problems at drop-off either. Budget were great - although the PT Cruiser was a bit of a surprise! I will certainly recommend your website to anyone looking for car hire in Florida and hope to have the opportunity to use your services again in the future.
BB of Leicester – September 2005

Thank you for arranging my car hire in Sardinia last week. It all went very smoothly, the EuroRent desk at Olbia was very helpful, quick and efficient and we were soon driving off. The return check in was equally as good with their staff speaking good English. Unlike many of the other hire companies, we had no long queues either.
SF of Essex - September 2005

I really appreciate the work you have done on my behalf. Thank you very much for all your help.
SH of Glasgow – August 2005

Thank you very much indeed for your help in recovering my overpayment to National. I very much appreciate your efforts.
JB of Grimsby - May 2005

All is resolved and the refund has been received. I would like to thank you for your help in this matter which is much appreciated. Many thanks
RB of Cambridgeshire - April 2005

The refund has appeared on my credit card. Thanks once again for the prompt and efficient service.
MG of Wakefield– April 2005

Just a note to say thank you very much for your help in booking the car . We will have no hesitation in using you again in the future and recommending your service to others.
JB of County Durham - March 2005

Thank you very much. As a regular traveller, I look forward to doing business with you again.
PB of Buckinghamshire - February 2005

I would like to thank you for the splendid service we received in Phoenix. Dollar were very efficient and offered us a brand new Jeep Cherokee for our stay. Lucky, I know , however I just feel that when good service is offered we should take time out to say so. So, on behalf of my wife and me, many thanks for making our holiday in Arizona so pleasant.
RO of Surrey – February 2005

Just a quick email. We have just returned form our visit to Las Vegas and thought I’d take the opportunity to say thanks for arranging my hire vehicle. Everything went smoothly and we were happy with not only the car but the service and price you did for us. I will be recommending you to my colleagues and anyone else I hear going away. I will certainly be using you again. Thank You.
IH of Leicester – February 2005

Thank you so much for your efficient handling of this query.
LW of Somerset - January 2005